Shipping
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50.
Do you ship internationally?
Currently we ship within the United States. Stay tuned as we expand to more regions!
Returns & Refunds
What is your return policy?
We want you (and your pup) to be completely happy. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll make it right with a refund or exchange.
How do I start a return?
Simply email us with your order number and reason for return and we'll guide you through the process.
Products
Are your products safe for dogs?
Absolutely. Every product in our store is carefully selected with your dog's safety and comfort as the top priority. We only carry products we'd use for our own dogs.
What size dog bed should I get?
Our Calming Donut Cuddler Dog Bed is available in multiple sizes. As a general guide, measure your dog from nose to tail while curled up and add a few inches for the perfect fit.
Is the pet carrier airline approved?
Yes! Our Pet Carrier is TSA and airline approved, fitting under most standard airline seats. We recommend checking with your specific airline for their pet policy before traveling.
Orders & Account
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. We process orders quickly, but we'll do our best to accommodate changes before your order ships.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package directly on the carrier's website.
Still have questions?
We're here to help! Reach out to us and we'll get back to you as soon as possible. 🐾